Terms & Conditions

Last updated:May 2026

These Terms and Conditions (“Terms”) apply to all purchases of digital products and services made through:

• https://felinie.com/
• https://felinie.co.uk/
• Any associated subdomains or platforms (collectively, the “Site”)

These Terms are entered into between:

Felinie Limited, a company registered in England and Wales (the “Company”, “we”, “us”, “our”)
and
You, the purchaser (“you”, “your”).

1. General

1.1 By placing an order through the Site, you confirm that you have read, understood, and agree to be legally bound by these Terms.

1.2 We may update these Terms from time to time. Updated Terms will take effect once published on the Site. Continued use of the Site constitutes acceptance of any revised Terms.

1.3 These Terms apply to all digital products, including online courses, downloadable materials, and related services unless otherwise stated.

2. Pricing and Availability

2.1 All prices are displayed in Pounds Sterling (GBP) and include VAT where applicable.

2.2 Prices may change at any time prior to purchase.

2.3 We reserve the right to modify, suspend, or discontinue any product or service without notice.

2.4 If a pricing or description error occurs:

• We may cancel the order and issue a full refund; or
• Offer you the option to proceed at the correct price.

3. Payment

3.1 Payments are processed via third-party providers such as Stripe or PayPal (“Payment Processors”).

3.2 By making a purchase, you agree to the terms of the relevant Payment Processor.

3.3 We may perform standard payment checks to verify your transaction.

3.4 You confirm that you are authorised to use the payment method provided.

3.5 We may offer instalment/payment plans. Where applicable:

• You must maintain valid payment details
• Failure to pay may result in:
  • Suspension of access
  • Recovery action for outstanding sums

3.6 We reserve the right to charge reasonable administrative or recovery costs where payments are overdue, in line with UK law.

4. Delivery (Digital Content)

4.1 Products are delivered digitally via:

• Email
• Secure login access
• Download links

4.2 Delivery is deemed complete when:

• Access is granted; or
• A download link is provided

4.3 You are responsible for ensuring your email details are correct.

4.4 Access times are estimates only and not guaranteed.

5. Consumer Rights & Refund Policy (UK Law)

This section reflects your statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

5.1 Digital Content – Right to Cancel

5.1.1 You have a 14-day cooling-off period from the date of purchase.

5.1.2 However, by purchasing digital content, you expressly agree that:

• Delivery may begin immediately; and
• You lose your right to cancel once access or download begins

(This is standard under UK law for digital products.)

5.2 Refunds

5.2.1 If digital content is:

• Faulty
• Not as described
• Not fit for purpose

You are entitled to:

• Repair or replacement; or
• A partial/full refund if the issue cannot be resolved

5.2.2 Refunds are processed via the original payment method.

5.3 Discretionary Refunds (Courses)

We may, at our discretion, offer goodwill refunds where:

• Less than 25% of the course has been accessed; and
• A request is made within 14 days of purchase

This does not affect your statutory rights.

5.4 Effect of Refund

If a refund is issued:

• Your access to the course is revoked
• You must cease use of all materials
• Any downloaded content must be deleted

6. Third-Party Platforms

6.1 We may use platforms such as:

• Course hosting systems
• Email marketing tools
• Video conferencing services

6.2 Your use of these services may be subject to their own terms.

6.3 We are not responsible for third-party platform failures or interruptions.

7. Intellectual Property

7.1 All content remains the property of Felinie Limited.

7.2 You are granted a non-exclusive, non-transferable licence for personal use only.

7.3 You must not:

• Copy, share, or resell content
• Distribute materials without permission
• Use content commercially

7.4 Breach may result in:

• Immediate termination of access
• Legal action

8. User Conduct

You agree not to:

• Share login details
• Misuse course materials
• Disrupt other users or community spaces

We may suspend or terminate access for breaches.

9. Confidentiality

9.1 Where courses involve community interaction:

• You agree to keep other participants’ information confidential

9.2 We cannot guarantee confidentiality of third-party participants.

10. Testimonials

By submitting feedback or testimonials, you grant us a worldwide, royalty-free licence to use them for marketing.

11. Disclaimer

11.1 Content is provided for educational purposes only.

11.2 We do not guarantee:

• Specific results
• Business or financial outcomes

11.3 Nothing constitutes professional advice unless explicitly stated.

12. Limitation of Liability

12.1 Nothing in these Terms excludes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation

12.2 To the extent permitted by law:

• We are not liable for indirect or consequential losses
• Our total liability is limited to the amount paid

13. Data Protection

We process personal data in accordance with:

• UK GDPR
• Data Protection Act 2018

Please refer to our Privacy Policy for full details.

14. Termination

We may suspend or terminate your access if you:

• Breach these Terms
• Misuse the platform

15. Force Majeure

We are not liable for delays caused by events beyond our control, including:

• Internet outages
• Platform failures
• Government restrictions

16. Severability

If any provision is invalid, the remaining Terms remain in effect.

17. Entire Agreement

These Terms constitute the full agreement between you and Felinie Limited.

18. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales.

19. Contact

For support or enquiries:

📧 support@felinie.com